#Runemate bot randomly stops working install#
I uninstalled the ASMedia device from Device Manager, I made sure to check the box to uninstall the drivers.I rebooted my laptop with the device plugged in so the dock was connected and in working order.The problem is that there are two sets of drivers installed for the device, even if you only ever see the one from Dell. I have a Precision 3530 with Windows, fully updated via Windows Update, and Dell Command Update doesn't find any updates either.ĭrivers/FW for TB16 Drivers/FW for laptop Is there a known fix for this? I assure you, if you tell me to uninstall and reinstall a driver and/or check that the drive is current, I have done so in triplicate. The TBT3 firmware and the TB16 firmware are, of course, the latest as well. The surface cause of the problem is the ASMedia USB 3 Hub driver fails with code 38 and the only way forward is to restart my computer (power cycling the TB16 does not fix the issue, rather, it can cause the issue as well).Īll the related drivers, especially and including the Thunderbolt Control Driver and ASMedia UBS Extended Host Controller are up to date from the exhaustive efforts to get the original TB16 to work and just to be sure I uninstalled everything and re-installed them. I do not know if this issue was present with the old TB16 as I was preoccupied with the dual monitor issue. The problem is, if I unplug the thunderbolt cable and then plug it back in again, the USB ports stop working. With this new device, both monitors work and the firmware is updated via the 1.02 tool, so all good there.
I had a TB16 that would only display one monitor at a time and was told to update the firmware, which, after much struggle, was abandoned as a failure (MST hub 2 kept failing the update) and I got a replacement TB16.
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